Refund & Returns Policy

Last updated: 29 August 2026

We want you to be happy with your 1.88™ order. If something isn’t right, please contact us and we’ll help you through the appropriate return, exchange or refund process.

Returns

Subject to applicable consumer law, eligible products may be returned within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be:

unworn and unused;

unwashed;

in its original condition;

returned with original tags and packaging where applicable; and

accompanied by proof of purchase.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Incorrect, Damaged or Defective Items

If your order arrives damaged or defective, or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

Please include your order details and photographs showing the issue where appropriate.

Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law, which may include repair, replacement or refund.

Exchanges

If you would like a different size or eligible product, please contact us to check availability.

Exchanges are subject to stock availability and our applicable returns conditions.

Where an exchange cannot be provided, we will advise you of the available alternatives.

Non-Returnable Items

Subject always to any rights you have under applicable consumer law, certain products may not be eligible for voluntary change-of-mind returns, including:

personalised or custom-made products;

products produced specifically to an approved customer specification;

gift cards, where applicable; and

products that have been worn, washed, altered or damaged after delivery.

This does not affect your statutory or other mandatory rights in relation to faulty, defective or incorrectly supplied products.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Where a refund is approved, it will normally be returned using the original payment method.

The time taken for funds to appear in your account may depend on your bank or payment provider.

Return Shipping

For ordinary change-of-mind returns, the customer is responsible for the cost of return shipping.

Where an item is confirmed as defective, damaged on arrival or incorrectly supplied, 1.88™ will arrange or cover reasonable return shipping costs in accordance with applicable consumer law.

Any refund of original delivery charges, and responsibility for return shipping costs, will be determined in accordance with applicable consumer law and the circumstances of the return.

Sale and Promotional Items

Sale or promotional items remain subject to applicable consumer rights.

Any additional restrictions applying to voluntary change-of-mind returns will be clearly stated at the time of purchase.

Custom & Special Orders

Products created specifically for an individual customer, organisation, collaboration or other approved specification may not be eligible for change-of-mind cancellation or return once production has commenced, subject to applicable consumer law and the terms agreed for that order.

Nothing in this section limits any mandatory rights relating to products that are faulty, defective, damaged or incorrectly supplied.

Need Help?

For returns, exchanges, refunds or order-related questions, contact:

1.88™
Email: hello@1point88.com

Please include your order number when contacting us.